Swift Counselling understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.swift-counselling.co.uk (“Our Site”) and (subject to the limited exceptions in section 6, below) we do not collect personal data about you unless you contact us (see section 5, below). Any personal data we do collect will only be used as permitted by law.
1. Definitions and Interpretation
In this Policy, the following terms shall have the following meanings:
“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
“We/Us/Our” means Swift Counselling, whose registered address and main trading address is Ailsa Craig, Greens Lane, Wroughton, Swindon, SN4 0RJ
2. Information About Us
2.1 Our Site is owned and operated by Swift Counselling
2.2 Our Data Protection Officer is Paul Tew and can be contacted by email at email@example.com, by telephone on 01793 814134, or by post at the address shown above
We are regulated by United Kingdom.
2.3 I am a member of the EMDR Association of the United Kingdom and Ireland, the British Association of Counsellors and Psychotherapists and the National counselling Society, and a member of the Association for Family Therapy and Systemic Practice.
3. What Does This Policy Cover?
4. [Your Rights
4.1 As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:
4.1.1 The right to be informed about our collection and use of personal data;
4.1.2 The right of access to the personal data we hold about you (see section 8);
4.1.3 The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 9);
4.1.4 The right to be forgotten – i.e. the right to ask Us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please contact us using the details in section 9);
4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
4.1.7 The right to object to us using your personal data for particular purposes; and
4.1.8 Rights with respect to automated decision making and profiling.
4.2 If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 9 and We will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.]
5. What Data Do We Collect?
5.1 Subject to section 5.2, we do not collect any personal data from you. We do not place cookies on your computer or device, nor do we use any other means of data collection.
5.2 If you send us an email, we may collect your name, your email address, and any other information which you choose to give us.
6. How Do We Use Your Data?
6.1 If we do collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
6.2 As noted above, we do not generally collect any personal data. If you contact us and we obtain your personal details from your email, we may use them as follows:
6.2.1 To reply to your email;
6.2.2 To send you information about Swift Counselling, such as in relation to appointment times, or cancellations, or important developments in the Practice.
6.2.3 Depending on whether you are an EMDR therapist who is receiving supervision from us, we may use your data to inform you about important developments in the EMDR field initiated by our company, EMDR solutions online (see:www.EMDRsolutionsonline.com).
6.3 Any and all emails containing your personal data will be deleted no later than one month after the matter you contacted us about has been resolved, or after any therapeutic work has ended.
6.4 You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
6.5 We will not share any of your data with any third parties for any purposes.
7. How and Where Do We Store Your Data?
7.1 We only keep your personal data for as long as we need to in order to use it as described above in section 6, and/or for as long as we have your permission to keep it.
7.2 Your data will only be stored in the UK. Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure any data we hold about you (even if it is only your email address).
7.3 Steps We take to secure and protect your data include:
7.3.1 Encrypting communications between users and our servers by enforcing SSL
7.3.2 Encrypting sensitive data such as communications between users at rest
7.3.3 Apply proactive security best practices.
8. How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. Please contact us for more details at firstname.lastname@example.org or using the contact details below in section 9.
9. Contacting Us
- Family & Couple Therapy
- Individual Counselling
Our approach to therapy
- Systemic Psychotherapy
- Cognitive Behavioural Therapy
- SFBT (Solution Focussed Brief Therapy)
- Appreciative Inquiry
- Case Examples
- Non Violence Resistance
Following a car accident, I suffered terribly with a fight or flight response when driving. I did not know what this anxiety was and tried for months to recover on my own. After a particularly severe anxiety attack, I realised that I needed to get help. EMDR therapy was incredibly effective. My anxiety was linked specifically to the accident and in one session the anxiety was dispersed. I literally walked out of Swift Counselling, got in my car and drove with no anxiety from that moment on. I am thrilled with the results, thank you.